OTSC

The Operational Technology Support Centre (OTSC) is our team of expert engineers and support specialists, dedicated to optimising your experience with FTP’s software, particularly IMS (Integrated Management System). To unlock its full potential, a deep understanding of its features is essential, and that’s where our OTSC team excels. We’re here to ensure you make the most of IMS and drive your operational success.

What is OTSC?

OTSC leverages the power of IMS to swiftly diagnose and resolve issues affecting asset availability and connectivity, ensuring your operations keep running at their peak. Whether providing actionable insights, guiding on-site teams, or resolving issues remotely in real-time, OTSC is here to give you the ultimate vantage point on your business.

Beyond operations, our OTSC team offers round-the-clock IMS support—helping you with everything from user guidance and advanced feature requests to new device integrations and real-time troubleshooting. We’re your trusted partner in keeping your business connected and running smoothly.

BENEFITS

Our OTSC team provides unparalleled support and expertise, ensuring your operations run seamlessly. With round-the-clock accessibility, proactive asset reporting, and expert network optimisation, we’re here to enhance your system’s performance and keep everything running at its best.

Accessibility

Our OTSC team is always within reach. With 24/7 monitoring, your data is constantly under the microscope, and we’re here around the clock to catch and report on anything crucial the moment it happens.

Asset Reporting

With constant oversight from the OTSC team, any issues with your assets are spotted early. We’ll notify the right people fast and offer solutions to keep downtime to a minimum, ensuring your operations keep running smoothly.

Network Optimisation

Our OTSC team is highly skilled in network infrastructure and design. They work to enhance your current setup, boosting connectivity and improving asset visibility. We’ll make sure your network is optimised for peak performance, keeping your operations running smoothly.

Key features

Uncover how OTSC’s advanced features can elevate your operational efficiency. From comprehensive support to proactive management, our key features are crafted to ensure your systems run smoothly and effectively. See how our expertise and technology can optimise your performance.

IMS Deployment & Support

The OTSC team manages all aspects of IMS deployment, from installation to user training, ensuring you’re equipped to fully utilise the platform. They handle all IMS-related queries, including onsite incidents, network issues, and hardware integrations. With continuous updates and support, the team ensures that your system is always running smoothly and is tailored to meet your needs effectively.

Updates & Feedback

The OTSC team keeps a keen eye on your data, prioritising information based on its impact on your operations. Relevant updates are delivered to you promptly, ensuring you stay informed about key developments. Additionally, they continuously review and adjust trigger thresholds within IMS to ensure that alerts are timely and pertinent.

Incident Management

When an asset or device malfunctions and impacts operations, the OTSC team swiftly coordinates onsite resources to minimise downtime. After addressing the immediate issue, they conduct a thorough post-incident review. This review includes a detailed summary of the events leading to the incident, an evaluation of what went wrong, the temporary solutions applied, and actionable steps for future prevention.

Daily Health Checks

In a 24/7 operation, worker fatigue can be a serious concern. The OTSC team conducts daily health checks to monitor employee vitals and well-being, helping to prevent accidents and ensure your staff’s health and safety.

Network Tests for Autonomy

Implementing autonomous assets, especially large equipment like trucks, demands a robust and sophisticated network. Our Network Validation Service, managed by the OTSC team, evaluates your network’s capacity to support autonomous technology. This comprehensive testing ensures that your infrastructure can handle the demands of autonomous assets, providing seamless integration and optimal performance.

Performance Reporting

The OTSC team delivers bi-weekly performance reports with insights into network trends, incidents, and improvement recommendations. They also monitor the past 24 hours for subtle issues, even without IMS alarms or client reports. If potential problems are detected, a contact is notified or a ticket is created, ensuring early intervention to prevent productivity impacts.

OTSC in action

Mining

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Mining

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Integrations

OTSC ensures seamless integration of IMS with a variety of industry systems and devices, bridging gaps and enhancing data flow across sectors. Whether you’re in mining, agriculture, marine, or beyond, our platform effortlessly connects with your existing setup, consolidating data into a single, actionable view. Discover how OTSC’s integration capabilities can streamline your operations and unlock new efficiencies.

What can OTSC do for your business?

Whether it’s fine-tuning your infrastructure, minimising downtime, or delivering real-time insights, OTSC empowers your business with the tools and support needed to stay ahead. We don’t just react to challenges—we anticipate them, ensuring your operations are always one step ahead. Experience the full potential of your business with OTSC at the helm.

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FTP AUSTRALIA

Fusing innovation with expertise to deliver cutting-edge operational technology that empowers businesses to thrive.

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Our offices

PERTH

Office 4.01, 181 Adelaide Tce,

East Perth, WA 6004

BRISBANE

Unit 22b, 302 South Pine Rd Brendale,

Brisbane, QLD 4500

NEW ZEALAND

Level 1, Awly Building, 

287 – 293 Durham St, Christchurch 8013

CANADA

Bay 20, 2150 29 Street NE

Calgary, Alberta T1Y 7G4

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